FAQS

Why Should I get a wig?

All our wigs are secured using the glue less elastic band method. Our wig units are a good protective hairstyle as your natural hair can be tucked away safely under the wig. Wigs are so versatile especially when you want new look without damaging your natural hair.

What type/quality hair is used?

We have spent months sampling hair to ensure we can provide you with wig units that have the highest quality Virgin hair. All our units go through strict quality control to ensure the hair is the best quality on the market and to ensure your unit will last and not shed excessively except this is our synthetic wigs which is made from synthetic hair fibers.

Can I Wash my unit? Apply Heat? Swim in it? Dye it?

Yes, all our wigs made from Virgin Human Hair  can be treated and cared for the same way you would with your natural hair.

Do you have any custom made wigs?

All white Wigs are custom made which takes longer about 25 to 30 days because the hair is hand tied and each individual strand is then dyed to perfect finish.If you require more information about our white wigs please email btlacewigs@gmail.com

When will I receive my unit?

Our units take 8 to 10 business days to produce/customize from the day you place your order. Once your unit is ready after the two week time period it is posted immediately to be delivered within 3 days (US delivery), or more for international countries If you need your unit sooner please email, if the unit is in stock we may be able to process your order as an emergency order.

Human Hair Blend Wigs, Heat Resistant Wigs, and Synthetic Wigs- Ship 1-5 business days.

Do you ship worldwide?

Yes we do.

Can i exchange my Wig if i ordered the wrong one?

Yes you can choose to exchange your wigs and we will be glad to exchange this for you.Please send detailed information including name, products and order number to btlacewigs@gmail.com

What color is the lace?

All our wigs come with light brown lace (unless stated otherwise) which will blend easily with all skin tones leaving an undetectable hairline. Customers can also add makeup to the base of the lace to blend it further with their skin tone.

Also note due to the Computer Monitor we use,the color of Wigs might be slightly different in some cases,this is just due to the monitor. 

How will my wig stay on?

The Elastic band added to your wig secures your wig unit down at the front. It allows you to wear your unit without glue. There are also 3 combs at the back of the wig which will secure the back down. All our wig units also have adjustable straps at the back of the wig that you can use to adjust your wig as you please.

What kind of hair do you use to make your Wigs?

We use Grade 10 Remy hair for all of our wigs which is the highest quality.

Is my card details?

Yes it is. We use a very strong SSL certificate to make sure all our customers card details are protected from fraud and card interception.

What is your returns policy?

We offer 14 days returns for all wigs so please email us if you will like to return or exchange your wig.We will be glad to help. Email us at btlacewigs@gmail.com.