Shipping

What countries do we ship to?

We ship worldwide to every country

How long will it take for my order to be shipped?

Human hair wig orders are faster to ship and all orders placed will take  7-10 business working days to be processed  plus shipping time.Time in receiving the Wigs depends on the country its been sent too.Please contact us if you have any queries or questions using the contact form.

How will my order be shipped?

Your order will be shipped via registered standard post or through a tracking service if you like. Please specify at check out.

What happens if i did not receive my order?

There can be multiple reasons for you not receiving your order:

  • Your order might have been lost
  • The delivery details were incorrect when you placed your order, so it was returned to us
  • The courier attempted to deliver your order multiple times but were unsuccessful, so it was returned to us. 

If the order was lost during transit, you will be entitled to a replacement or full refund. An order can only be classified as lost if it has not been delivered after 30 business days.

Billing and Shipping Information

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified.

Shipping Cancellations, Refusals

If the order was not received due to a bad address, refusal upon delivery, or cancellation to customer error (i.e incorrect details/courier unable to deliver to given address) then the customer is responsible for paying for postage again. Once the order is received back and second postage is paid for, we can resend your order. If the customer no longer wants the order then a refund, minus shipping and a 20%-25% of your order total (50% on international orders) restocking & admin fee, will be issued once the order is back with us.